| Topic |
Phone number |
Hours of availability |
| General bank account information |
1-877-GO-4-NECB |
24 hours a day, 7 days a week |
| Errors or questions about your bank account statements |
Electronic Banking Department
1-914-684-2500 |
Monday – Friday 8:30 – 4:30 |
| To activate a new ATM/Visa debit card |
1-877-296-2737
|
24 hours a day, 7 days a week |
| To report a lost or stolen ATM/Visa debit card |
1-800-528-2273 |
24 hours a day, 7 days a week |
| To change the PIN on your ATM/Visa debit card |
1-800-272-9222 |
24 hours a day, 7 days a week |
| To activate an ATM/Visa debit card that has been re-issued |
1-877-296-2736 |
24 hours a day, 7 days a week |
| Online banking technical support |
Electronic Banking Department
1-914-684-2500 |
Monday – Friday 8:30 – 4:30 |
| Questions about Remote Deposit Capture |
Business Banking Department
1-914-684-2500 |
Monday – Friday 8:30 – 4:30 |
| Questions about your mortgage loan |
Mortgage Servicing Department
1-914-684-2500 |
Monday – Friday 8:30 – 4:30 |
